Terms and Conditions

French Brocante by Favola ApS
Smallegade 28, 4
2000 Frederiksberg
CVR: 32836437
Phone: +45 21 46 60 40 
Email: mia@favola.dk

When you shop in our webshop 
All items purchased in the webshop include VAT and are stated in DKK. Freight is calculated in the process if the item is to be shipped.

If they are picked up at Smallegade 28, there is no shipping charge. The shipping price is from 50 kr. depending on weight. 

Once you have made a purchase, you will receive a confirmation email with your order number.

It is possible to pay with standard payment cards and the money will only be deducted when the item is shipped.

Reservation
It is only possible to reserve the items that are posted on Instagram - and it is only possible until they depart to Denmark and are posted on the webshop. 

Privacy policy
When you purchase an item and provide your information, you can trust us to treat it securely and confidentially. Your personal data will only be used and stored for the purposes for which it was collected.

We use Shopify as our platform

Delivery
As we buy goods in France, the delivery time is slightly longer and we always send an email afterwards with the time of shipment, which can be up to 2 weeks after the order is received. 

We apologize that it's a bit difficult to understand our deliveries, but if you are in doubt, please contact us. We can give you an estimated delivery date very quickly. 

NOTE! We pack your goods in reusable packaging to save on costs, which benefits you in the end. 

Gift cards
Gift cards are valid for one year from the date of issue. 

If you regret your purchase
If you have purchased on the webshop, you can cancel within 14 days and you are entitled to a full refund. If there is no exchange service on the item, this will be stated on the product page.

If you choose to return an item, it must be returned in the same condition as you received it and securely wrapped. 

If you wish to return an item that you have purchased on the webshop, you must pay the shipping costs yourself and you must also inform us that the package is on its way so that we can forward the return address to you.

Right of complaint
As a consumer, you have a 2-year right of complaint - and this also applies to used goods. However, you should be aware that the item is not purchased as new and therefore you cannot complain about previous wear, warping, etc. 

Used VAT
As we trade in second-hand goods, these are sold according to the rules in the VAT Act § 17. You can therefore not deduct VAT on the goods you buy from us.